Refund and Return Policy

Return and Refund Policy

Eligibility for Returns and Exchanges

To ensure your complete satisfaction with the products you purchase, we offer return and exchange services under the following conditions:

• The product must be unused, unworn, and in brand-new condition. All original tags, labels, and packaging must be intact, with no traces of perfume or other odors.
• Return or exchange requests must be submitted within 30 days from the date you received your order.
• If you received a damaged, defective, or incorrect item, we will provide free return shipping and offer either a full refund or an exchange based on your preference.

How to Return or Exchange an Item

We are committed to making the return and exchange process as simple and efficient as possible. Please follow these steps:

1. Contact us via email within 30 days of receiving your item.
2. Provide your order number, the name of the item you wish to return or exchange, and the reason for the return or exchange (this helps us improve our service).
3. Our customer service team will respond promptly and guide you through the return or exchange process.
   Please note that return shipping costs are generally covered by the customer unless the item is defective or was sent in error.

Refund Process

We are dedicated to ensuring your satisfaction with every purchase. Once we receive the returned item and confirm it meets the return conditions, we will process your refund within 1–5 business days.
The refund will be issued to your original payment method.
Please note: shipping fees are typically non-refundable unless the return is due to a defective product or our mistake.
If you prefer an exchange instead of a refund, we will assist you with that promptly.

Free Return for Damaged or Defective Items

If the product you received is damaged, defective, or incorrect, please contact us within 7 days of receiving your order.
We will provide free return shipping and ensure you receive either a full refund or an exchange.
We sincerely apologize for any inconvenience caused and will handle the matter as quickly as possible.

Hassle-Free After-Sales Support

We offer more than just returns and exchanges — we provide comprehensive after-sales support to ensure a worry-free shopping experience:

• If you are not satisfied with your product for any reason, feel free to reach out via email, and we will address any issues related to returns or exchanges.
• Our customer service team will provide personalized assistance to ensure your needs are met and that you receive the best possible solution.
• Throughout the return or exchange process, we will keep you updated via email so you always know the status of your request.

Transparent and Simple Return Process

We believe the return and exchange process should be clear and straightforward:

• We will guide you through the entire process with clear instructions.
• No hidden fees: all costs involved in the return or exchange process will be clearly communicated to you in advance.
• We provide easy-to-follow return instructions to ensure your return is smooth and hassle-free.

International Returns

We also accept returns for international orders that meet our return conditions.
However, return shipping fees, as well as any applicable duties or taxes, are the responsibility of the customer.
If you need assistance with an international return, our customer service team will provide detailed guidance to ensure your return process goes as smoothly as possible.

Refund Processing Time

If your order has not yet shipped, the refund will be processed within 1–5 business days.
If the order has already been shipped, the refund will be processed once we receive the returned item at our warehouse, which may take 7–14 business days or longer.
If you have not received your refund within the expected timeframe, please contact us via email for assistance.
Once your return is processed, you will receive an email notification confirming the refund.

Return Address

Please first contact our customer service team via email to initiate your return.
After confirmation, our support team will provide you with the detailed return address.
Do not return items without prior confirmation, as this may result in a failed refund.

Our Commitment to You

We are committed to providing you with hassle-free after-sales support.
Our return and refund policy is designed to ensure timely and reliable service in every situation.
Whether it’s a return, exchange, or refund, we will resolve your issue as quickly as possible.
Shop with confidence knowing that we are here to support you every step of the way.
We value every customer and are dedicated to providing a seamless and worry-free shopping experience with integrity, professionalism, and care.
If you have any questions or concerns, please don’t hesitate to reach out to our customer service team — we are here to help.

For further inquiries, contact us at [email protected] or call us at (747) 233-7986. Alternatively, write to us at 347 McKinley Village Way, Sacramento, CA 95816, United States.